5 steps to experience less conflict in your day:

  1. Be quick to hear – when we listen actively we uncover new ideas
  2. Be slow to speak – it’s one thing to be thought a _______it’s another to open the mouth and prove it
  3. Don’t be quick to take offense – take nothing personally, hurting people hurt people
  4. Don’t be angry – question the feeling, we are never angry for the reasons we think we are
  5. Look from the heart – our perception is not always our reality

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