There seems to be less and less of what we can control. And, this one thing we can be assured of is people forget what we say but always remember how we made them feel.
So, how do you want to be remembered? Is it for the time you listened to someone who was hurting and made them feel loved? Or, was it when you opened the door for the UPS person and made them feel cared for? Or, was it when you smiled and complimented the cashier and made them feel special?